Refund & Cancellation Policy
Refund & Cancellation Policy
- We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase.
- Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer’s packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
- Any product noticed as “Received in Physically Damaged Condition,Damage upon Delivery” or “Missing Accessories/Items in Box” has to be reported within 24 hours of delivery to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.
- All items to be returned must be in their original condition along with the following:
- Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/colour, incorrect description and missing accessories, the product should be unused.
- All items considered for refund or exchange must be returned in “as new” condition, free of visible marks, scratches or defects, and complete with all components and packaging materials. After 7 days, all merchandise is considered used and may be considered for trade-in purposes only. All returns are subject to inspection and return approval by a Pooja Electronics management crew member.
- The amount will be refunded by your original method of payment or a Pooja Electronics Coupon.
- Pooja Electronics does not accept for refund or exchange the following products :
- Open cameras, Lens and related peripherals.
- Open memory cards.
- Non-stocked special order or Backordered items.
- Batteries & Chargers.
- If Pooja Electronics determines that an item is returnable but does not meet all Pooja Electronics guidelines for “As New Product”, such as missing all the original packaging or accessories, that’s okay too. We can process a return with a non-refundable deduction on your refund for what is missing in the form of a restocking fee.
- The fee charged may vary according to the item’s condition, the state of the item’s packaging and the item value.
- Pooja Electronics reserves the right to refuse the refund of any product that does not meet these criteria.
- Please contact Pooja Electronics by e-mail email@example.com or by phone 9320095173 prior to shipping goods to obtain a Return Authorization.
- Shipping, payment gateway and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.
- Only purchases made at fotocentreindia.com can be shipped to Pooja Electronics India by mail or WhatsApp for return with prior authorization.
- The purchaser is responsible for any return shipping costs.
- Returns for purchases paid online and shipped can be exchanged or returned in store.
- No C.O.D. freight will be accepted.
- We highly recommend you use a trackable shipping method with both insurance and the required signature. We are not responsible for packages lost in transit on the way back to us.
- Purchases being returned should be shipped to POOJA ELECTRONICS.
What Our Clients Say
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Average Сustomer Rating
“Website is clean and products are genuine. I strongly recommend Pooja Electronics to anyone willing to buy the Audio Video Products .”
“Best rates in the market. Support staff is very good and supportive. Product packaging and shipping is top notch. Love buying form here.”
“Genuine seller and quality products. You get what you are not able to get anywhere else in the market. Even they arrange the products for you”
Best rates in the market. Support staff is very good and supportive. Product packaging and shipping is top notch. Love buying form here.